This company seems to be wanting to make more profit on their delivery and mattress pick up removal than actual selling the mattress product. After I purchased the mattress I received another email saying because I had not chosen the old mattress removal the total purchase for deliver + mattress removal was now £65.00. I received another email to say that to get further discounts to choose delivery only which meant no delivery charges. I received an email saying I only need to report my property if over two stories my property is only one story twelve steps up to my bedroom. This experience was appalling I went to purchase the Hybrid Matress they sent me an invoice NUK161907 £45.00 for delivery to room of my choice and old mattress removal which I thought was a bit steep to charge £45.00 extra on top of delivery charges for old mattress removal. Don’t let it lull you into a false sense of security. It was very comfortable until it decided to break down suddenly. So…you can’t replace a faulty mattress that YOU made, that I paid for, because while I was washing my sheets and mattress protector my husband spilled something on the bed? So, if I were to have removed the stain and then took a picture-it would have been fine? No foul? Do you guys not see how insane and stupid that is? Anyway…I gave 3 stars because the buying process and delivery process were great. I took the pictures, showed the obvious flaws of the mattress that made it un-sleepable basically, and they couldn’t accept it because there was a small stain. So since they advertise a “lifetime warranty” I figured I would honor my Investment and let them know. I was not expecting it to break down so quickly, after only a few years. It slept well for a few years but the last year it has bowed in on each side (where a body lies) and there’s a hump in the middle. We’ve had our mattress for about 4 years. I can speak to the Nectar customer service and the shippers, they both have displayed highest level of incompetence! Nectar’s representative have been trained well to lie!!!! Zero ⭐️ I can’t speak to the mattress personally but after further research it’s not the mattress for me. If Nectar’s mattresses are so wonderful they wouldn’t have to try and force it on anyone. You will probably get a call back in 24-48 hours! Nectar is a whole scam. He said I can’t refund your money I have to escalate this to a supervisor but they’re all in a meeting right now. I replied you can’t force me to take your mattress, please refund my money.

They claim that they can’t refund me because their transit team is telling them that they’re making a delivery on the 28th. I explained that I was calling about my refund and that whatever they’re doing with their merchandise is none of my business. Called today and requested my money to be refunded and they kept telling me about a delivery that suppose to happen on July 28, 2023. Nectar said because of the investigation with Fed-Ex that they couldn’t refund my money until today, July 26, 2023.

I requested last week on July 19 when neither Nectar nor its shipper, Fed- Ex knew where the mattress was that my order be cancelled and my money refunded. Today is the July 26, the mattress is showing that it is in Sacramento and I live in NY. I ordered the premier copper hybrid mattress, it was supposed to be delivered on July 17, 2023, but wasn’t. I’m going to try to make a long story short. Never Nectar- This has been the purchase from hell.

Contact nectar customer service